Effective Date: [Insert Date]

At North West Property Maintenance and Management Ltd, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect personal information including, but not limited to:

• Contact details (name, address, phone number, email)
• Financial information (bank details, rent payment history)
• Identification documents (passport, driving license, tenancy references)
• Property details (address, condition reports, maintenance records)
• Website usage data (IP address, cookies, analytics)

Your data is used to:

• Manage and maintain rental properties
• Process applications, references, and tenancy agreements
• Collect rent, manage accounts, and provide financial statements
• Schedule and coordinate maintenance and repairs
• Comply with legal and regulatory obligations
• Communicate with you regarding our services
• Improve our website and services

We process personal data based on:

• Contractual necessity (e.g., managing tenancies)
• Legal obligations (e.g., compliance with housing and safety regulations)
• Legitimate interests (e.g., improving our services and operations)

We do not sell your personal data. We may share information with:

• Trusted contractors or in-house maintenance team for property repairs
• Tenancy deposit protection schemes
• Regulatory or legal authorities when required by law
• Service providers supporting our business operations

We retain personal information only as long as necessary to fulfil our services or comply with legal obligations. Typical retention periods:

• Tenancy records: minimum 6 years
• Financial records: minimum 6 years
• Website analytics: up to 2 years

You have the right to:

• Access your personal data
• Request corrections or deletion
• Object to processing or request restrictions
• Request data portability
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Access to personal data is limited to authorised staff only.

Our website may use cookies to enhance user experience and analyse traffic. You can manage cookies through your browser settings.

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

For questions about this Privacy Policy or to exercise your data rights, please contact us:

North West Property Maintenance and Management Ltd